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Current Open Positions

Position: Imports/Exports Associates

Department: Operations

Duty Station: Nairobi

Job Overview

A career in imports/Exports at Offshore Global Logistics offers a demanding role in all operations. The Imports/Exports Associate plays a critical role in driving business growth by managing C & F clients, offering value-added solutions, optimizing operational processes, maintaining long-term client partnerships, ensuring customer satisfaction, and executing strategic sales initiatives. This role offers the opportunity to build long-term relationships with clients while working in a dynamic, result-driven environment. You will be responsible for managing and nurturing relationships with the company’s most strategic and high-value clients, ensuring their logistics and supply chain needs are met with exceptional service. This role involves overseeing the logistics and transportation operations for key accounts, developing customized

Key Responsibilities

To serve as the primary point of contact for assigned C &F clients, building and maintaining strong, long-term relationships in the logistics sector.
To ensure that clients' supply chain needs are met efficiently, offering customized solutions for their unique requirements.
Develop and implement strategies to improve C&F and reduce costs.
To engage clients and international shipping agents on the most optimal shipping solutions for the client’s overseas cargo including offering competitive pricing while enhancing profitability.
To use existing shipment tracking tools & systems to ensure clients are sufficiently updated on the status of their cargo and any changes therein.
Lead and mentor a diverse team, fostering a collaborative and high-performance work culture.
Ensure compliance with relevant regulations and licensing and safety standards.
To expeditiously clear through customs all cargo till delivery to the client’s appointed place of delivery while keeping them updated on the clearance process.
Proactively identify potential risks within the forwarding and clearance and develop mitigation strategies.
Present and engage in quarterly business reviews and submit weekly reports on opportunities and meetings.
To coordinate offloading of cargo at client’s premises, align return of empty containers to nominated depots, collection of interchanges and lodging of container deposit refunds in a timely manner.
Ensure proper shipping documentation, declaration and timely issuance is done for all shipment.
Update port clerks on all incoming shipments and share all the required documents on time.
Prepare and submit customs declarations for import and export shipments, ensuring compliance with applicable local and international trade regulations.
To ensure costs incurred during the C & F process are accurately captured on the available accounting systems and follow up to ensure accurate and timely billing.
To work closely with clients to understand their logistical challenges, business objectives, and supply chain operations, creating tailored logistics solutions.
To drive revenue growth by identifying opportunities to upsell or cross-sell additional services.
Conduct regular training sessions to enhance team skills and productivity.
To collaborate with internal teams to develop cost-cutting measures across the C & F operations and support the collection of billed services.
Prepare and submit accurate and timely reports as required by management and customers.
Stay up to date with key industry & regulatory trends and keep all stakeholders including clients, updated on the impact they may have on their operations.
Participate actively in the induction process to ensure new employees feel welcome and valued, setting the foundation for them to become productive and positive assets to the company.
To perform other duties as required or directed.

Requirements

Bachelor’s degree in logistics, supply chain management, procurement or related field.
1–3 years of experience in freight forwarding, shipping, or logistics industry.
Strong knowledge of air freight, sea freight, ocean freight, export & import processes.
Proficiency in preparing various types of import & export documents.
Excellent communication skills for effective client interaction.
Ability to work independently and as part of the team.
Excellent problem-solving and analysis skills.
Ability to deal with problems efficiently and professionally.
Attention to detail and high levels of accuracy.

Click here to Apply

Interested candidates who meet the above requirements should send their applications on or before 19th July 2025. Please include the expected reporting date and expected salary in the coverletter. The CV should be updated to include complete academic qualifications, including the name of the institution, graduation dates, and achievements.

***Offshore Global Logistics is an Equal Opportunities Employer. We do not discriminate in employment based on race, religion, national origin, political affiliation, disability, age, marital status, medical history, parental status, or genetic information.***